1. What products and services do you mainly offer?
We specialize in glass doors, suitable for kitchens, toilets, bathrooms, hallways, and bedrooms. We offer professional room services, providing one-stop consultation, sales, and installation, which are popular with various residential owners, interior design companies, and tenants of commercial buildings.
2. How many years of experience do you have? Are you a Hong Kong-based company?
Era Enterprises has been based in Hong Kong for over 20 years, starting with bathroom fixtures. Over time, we have gradually expanded to include more home decoration-related products and services.
3. Do you offer free on-site measurements?
We offer free consultation services and welcome contact in any way. On-site measurements will cost $200. A specialist will come to the site for accurate measurements and then provide a quote and proposed solutions. If you decide to order after receiving a quote, the remaining amount will be deducted from the final payment.
4. Are there any hidden fees in the quote?
There are no hidden fees. All costs will be clearly listed in the quotation, but the price is generally based on measurements in square feet.
5. Is the glass safe? Will tempered glass be used?
All are made of safety tempered glass, with high impact resistance, meeting relevant safety standards, and are durable and reliable.
6. How waterproof is the shower screen? Will it leak?
All shower screen products are designed for practicality. We provide water-blocking design solutions and professional installation techniques based on years of experience. Under normal use, the dry and wet separation effect is good.
7. What scenarios are glass partition rooms suitable for?
Suitable for separating living rooms, bedrooms, studies, and maid's rooms in various homes; also suitable for offices, commercial buildings, and partitions with commercial functions.
8. Will the room construction be noisy and long?
Normally completed within one day, and immediately usable. The glass partition room construction process is quick, small in scope, and produces little dust. No relocation is required, so it has little impact on daily life.
9. Can I order custom sizes and colors?
While frame and glass colors cannot be customized, various combinations are available. Size details will be determined by a professional and made to order.
10. Is it suitable for public housing/homeowners' housing/private housing/commercial buildings?
Suitable for all types of residential, office, and commercial premises throughout Hong Kong. Compliance solutions can be tailored to the specific requirements of each location.
11. How long after installation can it be used normally?
Generally, it can be used normally on the same day after installation and site cleanup. Any special maintenance requirements will be explained separately.
12. How do I maintain and clean the glass door?
We recommend using a neutral detergent and a soft cloth to wipe it. Avoid scratching the glass with sharp or hard objects.
13. What if the hardware is damaged?
Please contact us if you have any problems. If appropriate, we will arrange for a technician to come and handle the issue. The fee generally includes the cost of the replacement parts.
14. Do you provide old door removal services?
When choosing our products, you can purchase old door removal and disposal services as an add-on. The cost is generally based on size and structure. These costs will be included in the quote, saving you time and effort.
15. Is there a warranty period after installation?
Most products come with a reasonable warranty period. If the problem is due to product or installation quality issues, we will arrange for inspection and handling.
16. Are your prices higher than our competitors?
We focus on high-quality products at reasonable prices. Our pricing is transparent, offering excellent value for money. We do not do cheap, low-quality work.
17. How do I book a service?
You can contact us by phone or WhatsApp to schedule an on-site measurement. We will reply as soon as possible.